Support
Why is the connection unsuccessful after scanning?
If the camera fails to scan the QR code generated from the app, the causes may be as follows. Please check them one by one.
The camera is not in scanning mode (emits a continuous "Ding Dong Ding Dong" sound)
For the battery camera, please turn on the camera and then double-click the power button.
For the plug-in camera, please unplug and re-plug to ensure the power adapter and the power cable are connected properly. If it still does not work, you can find the reset button on the top of the camera and then press and hold it for 3s (for some models, you may need to find the reboot hole on the top of the camera and then press the reboot hole with the pin included in the box or a pointed object like a needle for 3s).
The camera's lens is not clean
Please remove the plastic protective film first.
Please clean the camera's lens if it is dirty. Please avoid leaving fingerprints on the camera's lens.
The camera cannot find the focus of the QR code
Please make sure the phone and camera are aligned and slowly move the camera back and forth to the QR code on the phone to find the focus.
The distance between the camera and the phone should be about 6~12 inches (15~30 cm).
Please do not scan the QR code in a backlight or dark environment.
If the issue still persists, please submit feedback from the app for further technical assistance.
Why can't I access the live stream?
When the camera is added successfully, you can see the camera on the homepage of the App. Next, you can tap the arrow button to view the live stream of the camera. The following reasons may lead to the failure to open the live feed of the camera, please check one by one.
The camera disconnects from Wi-Fi or the camera's Wi-Fi connection is unstable
The router does not work
Please check whether the router is working. You can judge by checking whether other devices (such as mobile phones) can connect to the Wi-Fi and can access the Internet. If this router is indeed not working, please make sure it works first.
The Wi-Fi signal is unstable
Please move the camera as close to the router as possible. If possible, please boost the signal strength of your router.
You can try restarting the router.
You can try connecting the camera to another Wi-Fi or another phone's hotspot.
The mobile phone cannot access the Internet or its network connection is unstable
Please make sure that your phone can access the Internet.
Please make sure that the mobile phone has enabled the network permission for the APP.
You can try to access the live stream again after pulling down on the APP homepage to refresh the device list.
You can try to access the live stream when the phone's Wi-Fi connection is good.
You can try to connect another Wi-Fi to your phone or switch to a mobile network to access the live stream again.
You can try to access the live stream again on another phone.
Camera is off
Please confirm whether the camera is turned on, if not, please long-press the power button to turn it on. If the camera cannot be turned on, please confirm whether the camera has battery power. If the camera is out of power, please use a 5V/1.5A charger to charge the camera before turning it on.
Other possible solutions
Restart the camera.
Readd the camera.
If you still cannot access the live stream, please submit feedback for technical support.
Share The Camera？
You can provide access to the camera live stream as well as previously recorded footage to family and friends using the camera share function.(Only the administrator account that initially set up the camera can invite other users to share.)
(1) Select the home menu
(2) Select the menu bar in the upper right corner
(3) Select Single View
(4) Select the share button
(5) Enter the corresponding region and account
(6) Click share
(Please note: Sharing only works for accounts registered in the same country)
The camera reports a "Wi-Fi SSID not found" error?
(1) The camera only supports 2.4GHz Wi-Fi. Please make sure to connect the camera to 2.4GHz Wi-Fi.
(2) Please make sure that the Wi-Fi signal exists and works. You can try to connect the Wi-Fi to your phone. If you can normally surf the Internet, it means that the Wi-Fi works.
(3) The error may be caused by the camera being too far away from the Wi-Fi router. Please place the camera near the Wi-Fi router or as close to the Wi-Fi router as possible.
(4) It is recommended that the Wi-Fi SSID (name) not contain special characters or be too long. If the Wi-Fi SSID (name) contains special characters or is too long, please try to simplify the Wi-Fi SSID (name) and try again.