FAQ-3-3

3. What should I do if I am unable to receive any push notifications?

Make sure you have completed the following prompts:

APP Settings

Make sure you have  turned on motion alert and notifications in the APP:

Click "APP ->Device", enter corresponding camera Settings (gear button)->select Mobile Alerts and turn it on, default 24/7 on.

Note: All alarm records are pushed by default without marking. However, cameras added to the AI plan (paid subscription required) or cameras with AI detection capabilities will push alarm records with tags by default.

Keep "Record alerts and notify" turned on in the APP->Motion alerts ¬ifications (bell button) of your device.

Mobile phone settings

Make sure you have enabled notifications in your phone's settings (iOS for example).

You can open the APP and click "Me"->General Settings->APP Notification, and then jump to the system settings of your mobile phone to confirm that you are allowed to turn on APP notifications. Confirm to turn on alarm notification and system notification.